Terms & Conditions

For the purposes of these Terms & Conditions, the following terms have the meanings set out below:

• "Tequendama" / "We" / "Us" / "Our": Tequendama, a business consulting firm based at Calle 35 #19-41, Bucaramanga, Colombia.
• "Client" / "You" / "Your": any individual or legal entity that contacts us or purchases our consulting services.
• "Services": the consulting engagements offered by Tequendama, including the Process Read, Operations Companion, and Efficiency Study.
• "Agreement": these Terms & Conditions together with any written engagement letter or service agreement signed between the parties.
• "Website": the Tequendama website accessible at tequenda.blog.
• "Deliverables": documents, diagrams, roadmaps, and notes produced during a consulting engagement.

By using this website, submitting a contact form, or entering into a consulting engagement with Tequendama, you confirm that you have read, understood, and agree to these Terms & Conditions.

Our Services are intended for businesses and professionals. By engaging with us, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement on behalf of yourself or your organization.

If you do not agree with any part of these terms, please do not use our website or engage our services.

Tequendama offers three consulting services:

• Process Read: a practical mapping session for one key business process, delivered with a diagram and a follow-up call.
• Operations Companion: a three-month advisory engagement with monthly sessions and between-session support.
• Efficiency Study: a four-week assessment of workflows, handoffs, and bottlenecks, concluding with a prioritized roadmap and a team validation session.

Services are delivered primarily in Colombia. Remote delivery is available for all services. Tequendama reserves the right to decline an engagement request without providing a reason.

To enable Tequendama to deliver its services effectively, you agree to:

• Provide accurate and complete information about your business and its processes
• Make relevant team members available for sessions and walkthroughs as agreed
• Notify us promptly if circumstances change in a way that affects the agreed scope
• Use this website only for lawful purposes and not attempt to interfere with its operation
• Not reproduce, resell, or distribute Tequendama's Deliverables without prior written consent

All content on this website — including text, design, structure, and methodology descriptions — is the property of Tequendama or its licensors and is protected under applicable Colombian intellectual property law.

Deliverables produced during a consulting engagement are provided to the client for their internal use. Unless otherwise agreed in writing, the client is granted a non-exclusive, non-transferable licence to use Deliverables within their own organization. Deliverables may not be published, shared with competitors, or used as the basis of commercial products without our written consent.

Tequendama retains the right to reference the general nature of an engagement (without disclosing client-specific information) for professional development purposes, unless the client has requested otherwise in writing.

Fees are quoted in Colombian Pesos (COP) and confirmed in writing before any engagement begins. Current service fees are:

• Process Read: $122.000 COP (one-time)
• Operations Companion: $201.000 COP per month (three-month engagement)
• Efficiency Study: $313.000 COP (four-week engagement)

Payment is due within 5 business days of invoice. For multi-month engagements, invoices are issued at the start of each month. Tequendama reserves the right to pause delivery if payment is significantly overdue.

Refund policy: For the Process Read, a full refund is available if cancelled at least 48 hours before the scheduled session. For the Operations Companion and Efficiency Study, fees for completed sessions are non-refundable; unused future sessions may be refunded at our discretion if the client withdraws for documented reasons beyond their control.

The scope of each engagement is defined in writing before work begins. Any changes to scope must be agreed by both parties in writing before they take effect. Additional work outside the agreed scope may be quoted and invoiced separately.

Tequendama will make reasonable efforts to meet agreed timelines. If a delay is caused by the client (such as unavailability of key team members), timelines will be extended accordingly without penalty to Tequendama.

All information shared by the client during an engagement is treated as confidential. A confidentiality agreement is available on request. Without such an agreement, Tequendama still commits to not disclosing client-specific information to third parties.

Our Services are provided in good faith based on the information available at the time of engagement. Consulting advice represents our professional opinion and is not a prediction of specific business outcomes. Results will vary depending on how recommendations are implemented and on factors outside our control.

This website and its content are provided "as is" without warranty of any kind. Tequendama does not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

To the fullest extent permitted by Colombian law, Tequendama's total liability to a client for any claim arising from a consulting engagement shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

Tequendama shall not be liable for indirect, incidental, or consequential damages including but not limited to loss of profit, business interruption, or loss of data, even if advised of the possibility of such damages.

Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control (force majeure), including natural disasters, strikes, government actions, or infrastructure failures.

Either party may terminate an ongoing engagement by giving 10 business days' written notice. Tequendama may terminate immediately if the client breaches these Terms or acts in a manner that makes continued engagement unreasonable.

Upon termination, Tequendama will deliver any Deliverables completed to the date of termination. Fees for completed work up to the termination date are payable by the client.

Sections 5 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), and 13 (Governing Law) survive termination of any engagement.

In the event of a dispute, both parties agree to first attempt resolution through direct, good-faith discussion. Either party may initiate this by sending a written notice to the other describing the issue and the outcome sought.

If a dispute cannot be resolved through direct discussion within 30 days, the parties may submit the matter to mediation before the Centro de Arbitraje y Conciliación de la Cámara de Comercio de Bucaramanga.

These Terms are governed by the laws of the Republic of Colombia. Any legal proceedings not resolved through the above process shall be subject to the jurisdiction of the courts of Bucaramanga.

Entire agreement: These Terms, together with any engagement letter or service agreement, constitute the entire agreement between the parties regarding the subject matter herein.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Waiver: Failure by either party to enforce any provision of these Terms does not constitute a waiver of that right.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. Tequendama may assign its rights in connection with a business transfer or restructuring.

Notices: Formal notices should be sent by email to [email protected] or by letter to Calle 35 #19-41, Bucaramanga, Colombia.